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Privacy Policy

Last updated: January 24, 2025

At TargetHit ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide, including:

  • Account Information: Email address, username, and password when you create an account
  • Profile Information: Optional information such as display name and profile preferences
  • Payment Information: Billing details processed through our payment providers (we do not store complete credit card numbers)
  • Exchange API Keys: API keys and secrets you provide to enable Auto-Trade functionality
  • Trading Preferences: Your configured trading settings, risk parameters, and signal preferences
  • Communications: Messages you send to our support team or through feedback forms

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

  • Device Information: Browser type, operating system, device identifiers, and screen resolution
  • Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
  • Log Data: IP address, access times, referring URLs, and error logs
  • Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

1.3 Information from Third Parties

  • Authentication Providers: If you sign in using Google or other OAuth providers, we receive your email and basic profile information
  • Payment Processors: Transaction confirmations and subscription status from payment providers

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

  • Delivering trading signals and notifications to you
  • Executing trades through Auto-Trade using your connected exchange accounts
  • Processing payments and managing your subscription
  • Providing customer support and responding to inquiries

2.2 Service Improvement

  • Analyzing usage patterns to improve our features and user experience
  • Monitoring and enhancing signal accuracy and performance
  • Identifying and fixing technical issues

2.3 Communication

  • Sending service-related notifications (signal alerts, trade confirmations)
  • Providing account updates and security notices
  • Sharing product updates and new features (with your consent)

2.4 Security and Compliance

  • Preventing fraud, abuse, and unauthorized access
  • Complying with legal obligations and regulatory requirements
  • Enforcing our Terms of Service

3. Data Storage and Security

3.1 Data Storage

Your data is stored on secure servers located in the United States. We use reputable cloud infrastructure providers that maintain industry-standard security certifications.

3.2 API Key Encryption

Exchange API keys are treated with the highest level of security:

  • API keys and secrets are encrypted using AES-256 encryption before storage
  • Encryption keys are stored separately from the encrypted data
  • API keys are only decrypted in memory when needed for trade execution
  • We recommend using API keys with trading-only permissions (no withdrawals)

3.3 Security Measures

We implement comprehensive security measures including:

  • SSL/TLS encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Access controls and authentication for internal systems
  • Monitoring for suspicious activity and potential breaches
  • Secure password hashing using bcrypt

4. Third-Party Services

We share data with the following categories of third-party service providers:

4.1 Payment Processors

We use Stripe and/or other payment processors to handle subscription payments. These providers have their own privacy policies and are PCI-DSS compliant.

4.2 Email Service Providers

We use email services (such as SendGrid or similar) to send transactional emails and notifications. These providers process your email address and message content.

4.3 Analytics Services

We may use analytics tools to understand how users interact with our Service. These tools may collect anonymized usage data.

4.4 Cloud Infrastructure

Our Service is hosted on cloud infrastructure providers that may process data as part of providing hosting services.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

5.1 Essential Cookies

Required for the Service to function properly, including authentication and security cookies.

5.2 Analytics Cookies

Help us understand how visitors interact with our Service to improve user experience.

5.3 Preference Cookies

Remember your settings and preferences (such as theme and dashboard layout).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 Access

You can request a copy of the personal data we hold about you. Contact us at support@targethit.ai to request your data.

6.2 Correction

You can update your account information directly in your account settings or request corrections to inaccurate data.

6.3 Deletion

You can request deletion of your account and associated personal data. Some data may be retained as required by law or for legitimate business purposes.

6.4 Data Export

You can request an export of your personal data in a machine-readable format.

6.5 Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your notification preferences.

6.6 Withdraw Consent

Where we rely on consent for processing, you can withdraw consent at any time.

7. Data Retention

We retain your data for the following periods:

  • Account Data: Retained while your account is active and for 90 days after account deletion
  • Trading History: Retained for 2 years for performance tracking and analytics
  • API Keys: Deleted immediately upon disconnection or account deletion
  • Payment Records: Retained for 7 years as required for tax and accounting purposes
  • Log Data: Retained for 90 days for security and debugging purposes

8. International Data Transfers

If you are accessing our Service from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States. By using our Service, you consent to such transfers.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

Our legal bases for processing your data include: contract performance, legitimate interests, consent, and legal obligations.

10. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access personal information
  • Right to equal service and price

We do not sell your personal information. To exercise your CCPA rights, contact us at support@targethit.ai.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through a prominent notice on our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at the email address above.

If you have any questions about this policy, please contact us at support@targethit.ai